Serving with Excellence™
"Creating exceptional experiences for your customers, clients or patients."
Service Description
FULL -DAY (IN-PERSON) WORKSHOP (Lunch is included) From $425 * Please review the Cancellation & Transfer Policy Exceptional customer service is more than meeting expectations—it is about creating positive experiences that build trust, loyalty, and lasting relationships. Serving with Excellence™ helps participants develop the mindset, skills, and behaviors needed to consistently deliver outstanding service to customers, clients, patients, residents, or internal stakeholders. Through practical tools, real-world examples, and interactive activities, participants learn how to communicate effectively, manage challenging situations, exceed expectations, and contribute to a culture of service excellence. Participants will be able to: - Understand the principles and importance of service excellence. - Recognize how their attitude, behaviors, and communication impact the customer experience. - Build positive relationships through effective communication and active listening. - Identify opportunities to exceed customer expectations and create memorable experiences. - Respond professionally and confidently to difficult situations and customer concerns. - Demonstrate empathy, professionalism, and accountability in service interactions. - Contribute to a customer-focused culture that supports organizational success. - Develop a personal action plan for delivering exceptional service every day. WORKSHOP DATES: 17 August 2026 - Early Bird Rate: $425 - Use the EARLYBIRD0817 discount code at check out (Valid thru July 20) - Chamber of Commerce Member Rate: $425 - Use the CHAMBERMBR0817 discount code at check out (Valid thru August 14). Verification of membership is required on the registration booking form. - Standard Rate: $475 22 September 2026 - Early Bird Rate: $425 - Use the EARLYBIRD0922 discount code at check out (Valid thru August 18) - Chamber of Commerce Member Rate: $425 - Use the CHAMBERMBR0922 discount code at check out (Valid thru September 19). Verification of membership is required on the registration booking form. - Standard Rate: $475
Upcoming Sessions
Cancellation Policy
PARTICIPANT CANCELLATIONS 14 or more calendar days before the workshop: ✔ Full refund less a $25 processing fee, OR ✔ Transfer to another workshop at no additional cost (email info@odysseyadvisor.com to transfer a registration) ✔ A substitute participant may attend at no additional cost Less that 14 calendar days before the workshop: ✔ No refund ✔ A substitute participant may attend up to 3 days before the event, EXCEPT for the DiSC® workshops, which only allows a substitute attendee up to 10 days before the event. This is important since the required DiSC® assessments will be sent to participants for completion 9 days before the course. No Shows: ✔ No refunds or credits ODYSSEY CANCELLATIONS Odyssey reserves the right to cancel or reschedule a workshop due to low enrollment, weather, or unforeseen circumstances. Participants will be offered: ✔ A full refund, OR ✔ A transfer to another session For DiSC® workshops: - The DiSC® assessment link will be sent to participants at least 9 days prior to the workshop. - The assessment must be completed at least 3 days prior to the workshop. Participants who do not complete the assessment by the deadline will be asked to participate in an alternate class. CORPORATE GROUP TRAINING for onsite private workshops: More than 30 days before delivery: ✔ No cancellation fee 15–30 days before delivery: ✔ 50% of the contracted fee is due Less than 15 days before delivery ✔ 100% of the contracted fee is due One reschedule may be permitted without penalty if requested more than 15 days in advance.
Contact Details
15720 Brixham Hill Avenue, Charlotte, NC, USA
7045066206
info@odysseyadvisor.com